Seller Terms & Conditions
1. Fulfillment Models
We offer two distinct fulfillment methods to suit your business needs:
Fulfillment by LUMU: The Supplier provides product details (CSV/Excel), high-resolution images, videos, pricing, and discounts. LUMU handles the entire process, including order processing, picking, packing, and shipping directly to the customer. Your primary responsibility is to maintain accurate inventory records with LUMU.
Fulfillment by Supplier: The Supplier provides product and inventory details to LUMU. When an order is placed, LUMU transmits the shipping information to you. You are then solely responsible for packing and shipping the product directly to the customer.
2. Payment & Commission Terms
Our financial structure is designed for transparency and reliability:
Commission Rate: LUMU charges a standard 20% commission on sold items, calculated on a per-item or total sales basis.
Payment Cycle: Payments are processed at the end of each calendar month based on the total value of items sold and delivered.
Deductions: Before disbursal, LUMU deducts the 20% commission and any applicable handling, fulfillment, or third-party logistics charges.
Disbursal: Net amounts are transferred to your designated bank account via electronic transfer within 7 to 10 business days following the month-end. An itemized statement of sales and deductions will be provided.
Supplier-Fulfilled Orders: LUMU will generate a monthly invoice for the total commission due. This invoice must be paid in full within 15 business days of its generation.
3. Shipping & Delivery Standards
Timely delivery is critical to the customer experience:
Mandatory Dispatch: For Supplier-fulfilled orders, ensuring all orders are dispatched within the agreed timeframe is mandatory.
Delay Penalties: In case of delayed or failed delivery, the customer will be issued a discount voucher of up to 50% of the item's value. This cost is borne entirely by the Supplier and will be deducted from the monthly commission invoice. If penalties exceed the commission owed, the balance is payable within 15 days.
4. Returns, Refunds, and Inventory
LUMU maintains a straightforward policy to build customer trust:
Resalable Returns: Items returned in "intact and resalable" condition are restocked in the LUMU warehouse and made available for resale immediately. The Supplier does not receive payment for orders that are refunded to the customer.
Unsalable Returns: If a returned item is damaged, used, or expired, LUMU will notify the Supplier. LUMU reserves the right to dispose of the item at the Supplier's cost, or the Supplier may arrange a return at their own expense within 10 days.
Failed Deliveries: Items returned due to failed delivery (e.g., incorrect address) are held in the LUMU warehouse for an initial 15 days for resale.
Extended Storage: After the initial 15 days, you may request extended storage (up to 90 days total) or have the item returned at your expense. If no instructions are provided within 5 days of the initial period ending, LUMU may return the item to you at your expense.
5. Packaging & Branding
To maintain a consistent brand image, all orders must meet LUMU standards:
Branded Materials: LUMU provides all necessary branded packaging materials, marketing inserts, and approved collateral.
Strict Compliance: Suppliers must ensure all packaging complies fully with LUMU’s branding and marketing requirements.
Material Breach: Any mishandling or misuse of LUMU’s branding or packaging materials is considered a material breach of these terms.