Hustle Free Returns & Exchanges Policy
We want you to be completely happy with your LUMU purchase! If something isn't quite right, you can easily return or exchange unworn, unwashed merchandise with original tags and packaging within 14 days of your purchase.
1. Complete the Return Form:
Please fill out our Return Form and include it with your return shipment. This helps us process your request quickly!
Ensure the item(s) you're returning are securely packed along with the completed Return Form.
Send your package via a traceable delivery method (like courier or registered post) to the address below. Please note, you'll be responsible for the return shipping costs
3. Ship to Us:
Send your package via a traceable delivery method (like courier or registered post) to the address below. Please note, you'll be responsible for the return shipping costs
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Proof of Purchase:
Always include a copy of your invoice and a brief reason for your return.
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Refunds:
We'll process your refund within 7 working days after we receive your returned items. Original delivery charges are non-refundable
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Questions?
If you have any queries about returns or exchanges, feel free to reach out!
Email:
cs@sunnyqinv.com
WhatsApp:
+92 311 1117773 (10:00 AM to 07:00 PM, Monday - Saturday)
We're here to help make your LUMU experience a great one!
Consumer Returns Department
Allied E-Commerce Warehouse, Plot no. 392 & 391/1
Sector 7A, Mehran Town, Sahrifabad Road,
Shan Chowrangi, Korangi Industrial Area, Karachi, Pakistan.