At LUMU, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our services.

Information We Collect:
• Personal information such as name, contact number, email address, shipping address, and payment details.
• Usage data including device type, IP address, browser type, app usage patterns, and interaction logs.
• Information provided through feedback, customer service communications, and surveys.

How We Use Your Information:
• To process and deliver your orders accurately and on time.
• To communicate order status, offers, updates, or changes in policies.
• To personalize your shopping experience and improve platform usability.
• To comply with legal requirements and prevent fraudulent activity.

Minors' Privacy:
• LUMU does not sell to minors (under 18 years of age). Users below the age of 18 must use the platform only under the supervision of a parent or legal guardian.

If You Are a Buyer:
• Your personal information is used only for order fulfillment, customer support, and promotional communication (if opted in).
• We do not share your personal data with sellers, except necessary shipping details required for order delivery.

If You Are a Seller:
• We collect your business details, banking information, product listings, and related data.
• Your contact information may be visible to buyers in case of support queries, returns, or complaints.
• LUMU may use your performance data (ratings, reviews, return rates) for internal analytics and quality control.

Data Sharing & Protection:
• We do not sell or trade your personal information.
• Data may be shared with third-party service providers (e.g., delivery partners, payment gateways) strictly for service delivery purposes.
• All data is encrypted and securely stored using industry-standard security protocols.

Cookies & Tracking:
• LUMU uses cookies and similar technologies to enhance user experience, track site traffic, and analyze usage.
• You may control or disable cookies through your browser settings, but doing so may affect certain features of the platform.

Data Retention & Access:
• Your personal information is retained as long as your account remains active or as needed to comply with legal obligations.
• You may access, update, or delete your information by contacting our support team.

Policy Updates:
We may update this Privacy Policy from time to time. Significant changes will be communicated through our platform or email.